Leigh
extended_group · Aug 2026
The room was cosy and had a lovely view out of the window. The interior design of the room and the over hotel was lovely.
That breakfast wasn’t included but it was decently priced.
Excellent
4,947 reviews
What guests liked
Could be better
Prime Location in Manhattan
Situated minutes away from iconic landmarks like Times Square, Central Park, and Rockefeller Center, citizenM offers a convenient and vibrant stay in the heart of Manhattan.
Tech-Savvy Rooms and Personalized Experience
Enjoy modern amenities like flat-screen TVs, room iPads for personalized control, and free streaming services via Chromecast. Stay connected with free high-speed Wi-Fi and experience seamless check-in with the citizenM app.
Unique Dining and Relaxation Options
Indulge in a diverse breakfast buffet, including options for vegans and vegetarians. Unwind at the state-of-the-art fitness center, outdoor terraces, and exclusive rooftop bar with panoramic city views.
Ready to elevate your NYC experience? Book your stay at citizenM New York Times Square now!
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We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival. The property accepts credit cards and debit cards. Cash is not accepted. When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
Some reviews indicated issues with room cleanliness, such as hair and dirt on bedding.
Staff was described as friendly and helpful across multiple reviews.
Multiple reviews praised the excellent location near attractions.
Several reviews mentioned the rooms as small and inconveniently laid out.
Positive mentions of the rooftop bar and modern features, despite some limitations.
Overall, the guests felt the experience matched the price, considering location.
Breakfast received positive feedback for its quality and variety.
Overall satisfaction was high despite some minor complaints.
Leigh
extended_group · Aug 2026
The room was cosy and had a lovely view out of the window. The interior design of the room and the over hotel was lovely.
That breakfast wasn’t included but it was decently priced.
Jucel
couple · Aug 2026
“It is very good and we enjoyed our stay”
It is very near and walkable to Time square. Very near the subway A block away from souvenir stores The staff are very helpful and approachable Breakfast is available They clean the room everyday
The entrance is hard to find At night the Lobby the Ambiance is too dark No coffee or tea maker in the room you need to buy at their restaurant all the time you need it aside from in the morning when you are having breakfast that you have to pay $25 each day
Helen
extended_group · Aug 2026
“Great stay - I would visit again over other hotels in the area”
the iced cold brew made for me at breakfast was the highlight of my stay. The breakfast itself was pretty good as well - options felt healthy and diverse. Bed super comfortable - everything I needed in the room.
the staff were a little surly
Marcos
extended_group · Aug 2026
“convenient location with a efficient set-up (for a solo trip)”
I liked the familiarity that citizenM provides. I've stayed in other locations and it was a safe bet knowing what to expect of the room, how check-in would work, and that it's just a nice place to look at in the lobby
during my stay, construction on one of the elevators was happening on my floor for hours during the morning and afternoon. it was pretty loud but it won't be a forever-thing