Good
3,031 reviews
What guests liked
Could be better
Breathtaking Views and Luxurious Amenities
Experience the stunning Mujeres Bay right from your private balcony or terrace at Cancun Bay Resort - All Inclusive. With beachfront and relaxation pools, tennis courts, and a hot tub bar, relaxation is inevitable.
Exquisite Dining and Convenience
Indulge in a culinary journey with Mexican and international cuisine offered at the on-site restaurant. Located near Cancun's vibrant restaurants, shops, and entertainment venues, the resort offers both serenity and excitement.
Accessible Location and Comfort
Only a short drive from Cancun International Airport and the city's commercial area, Cancun Bay Resort ensures a seamless travel experience. Each room is equipped with modern amenities, ensuring a comfortable stay throughout your visit.
Book now to experience the perfect blend of luxury and convenience at Cancun Bay Resort - All Inclusive.
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A valid photo ID is required at reception during check-in. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. An environmental fee of MXN 85.40 per room, per night is charged at the time of booking. An airport shuttle service is available upon request from 09:00 to 18:00, Monday to Friday, and from 09:00 to 13:00 on Saturdays. Kindly note that an additional fee applies for this service. To arrange transportation, please contact the hotel directly. All shuttle services are subject to availability and must be booked at least 48 hours prior to your arrival An environmental fee of MXN 85.40 per room, per night is charged at the time of booking. An airport shuttle service is available upon request from 09:00 to 18:00, Monday to Friday, and from 09:00 to 13:00 on Saturdays. Kindly note that an additional fee applies for this service. To arrange transportation, please contact the hotel directly. All shuttle services are subject to availability and must be booked at least 48 hours prior to your arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
Mixed signals: several guests praised clean pools and beach, but there are serious hygiene/maintenance issues reported (pool water that stained swimsuits and caused skin reactions, leftover items in minibar/fridge).
Consistently praised staff across reviews — described as super, exceptional, friendly and attentive; staff empathy and helpfulness are clear positives despite occasional service lapses at bars.
Very convenient beachfront/hotel-zone location with private/small clean beach access noted; some guests mention limited beach/ocean access and small beach size.
Rooms are often described as nice and clean but there are complaints about hard pillows, some bathroom/room issues and one report of room not properly cleared before arrival.
Strong on amenities: multiple pools, jacuzzi, pool bar and evening activities are noted positively, though towels are sometimes limited and main pool/bar hours are restrictive.
Mixed perceptions: some guests say it’s great value for budget travelers, while others find it expensive relative to food quality and limited amenities at certain times.
Frequent complaints about repetitive buffet options (same food daily), inconsistent bar/drink quality and limited dining hours; some guests found meals enjoyable but overall F&B is a weaker point.
Overall stay is enjoyable for many due to location, pools and very good staff, but marred for some by food repetition, facility age and specific cleanliness/maintenance incidents.
Sharon
couple · Aug 2026
“Okay experience.”
Good ambiance. Clean & comfortable rooms. Nice room view.
The beach was very small. The restaurants were lacking with only one open for all meals. One concierge was very pushy trying to get us to go tour another facility.
Samanta
couple · Aug 2026
“Luna de miel maravillosa en el hotel”
Mi pareja y yo tuvimos una experiencia maravillosa en el hotel durante nuestra luna de miel. La limpieza es excelente, la playa es genial porque es muy tranquila, la comida es buena, los shows son entretenidos y son muy organizados.
Lo único regular es la comida del restaurante italiano Trattoria.
Moscoso paiz
solo_traveller · Aug 2026
La parte de la playa. La cuidan mucho ya q no había sargazo. 100 pts
Kiefer
couple · Aug 2026
“Small all-inclusive resort with very friendly staff with a beach, pools, and small restaurants.”
Location seemed nice. We weren't too far from several places we had to go via walking and taxi. The pools and bars were good. We really enjoyed the shows and some karaoke even though it was mainly spanish songs and we don't know spanish. Decent selection of food. Not the greatest but for the price it was fine.
Probably the most uncomfortable beds i've slept on. It was rough not getting much sleep each night. Rooms didn't have much sound proofing if at all. We could hear everything both events going on and outside entertainment. Maybe it's the place, the main clientele, or culture but honestly felt like lots of food just lacked some seasoning. Could use more salt and pepper at a minimum where needed.