Marta
solo_traveller · Aug 2026
Elegimos a caso hecho el hotel porque tenía piscina y cuando llegamos y preguntamos donde está dicen que estaba en obras... Si buscáis ahora ni aparece. Han quitado las fotos y como si nunca hubiera habido.
Very Good
4,388 reviews
What guests liked
Could be better
Modern Accommodation in Madrid's Financial District
Luxurious Rooms and Amenities
Experience comfort and convenience in our well-equipped rooms with flat-screen TVs, air conditioning, and complimentary water. Relax in our seasonal outdoor pool and start your day with a delicious buffet breakfast.
Prime Location for Business and Leisure
Located in the heart of Madrid's financial district, near Plaza de Cuzco and Santiago Bernabeu stadium, our hotel offers easy access to top attractions. With a Metro station nearby, exploring the city is a breeze.
Convenient Facilities and Services
Enjoy free WiFi, private parking, and a hairdryer in every room. Whether you're here for business or pleasure, Luze Castellana ensures a pleasant stay. Book now for an unforgettable experience!
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Please note that when booking more than 4 rooms, different policies and additional supplements may apply. Please note that the credit card given in your reservation will not be charged. The property will contact you with further payment details.Please note that the full amount of the reservation is due before arrival. will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to pick up the keys, will be sent to you by email. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.
Clean and tidy rooms were often mentioned, but noise issues affected perceived cleanliness.
Most reviews highlighted helpful and attentive staff.
Consistently praised as excellent and convenient.
Several complaints about room conditions and noise levels.
Amenities were generally regarded positively, though some felt certain aspects were lacking.
Some felt the prices were high compared to the quality and services provided.
Food quality, especially breakfast, received good reviews, though pricing overshadowed more positive sentiments.
Overall satisfaction was good, with a strong likelihood of return despite some issues.
Marta
solo_traveller · Aug 2026
Elegimos a caso hecho el hotel porque tenía piscina y cuando llegamos y preguntamos donde está dicen que estaba en obras... Si buscáis ahora ni aparece. Han quitado las fotos y como si nunca hubiera habido.
chris
couple · Aug 2026
“Read my Comment & Fotos”
The two people at reception were very friendly.
The first picture on Booking.com is not of this room and suggests a larger space. The box in the photo is not there; it's a wall, and the room is smaller. The only difference from the standard room is the coffee machine. The noise reduction feature only applies to the window; you can hear every word in the corridor. The gap at the door in the photo is on all sides and shows how much space there is. Despite the €25 dog fee, the promised dog bed was not available on the first evening.
Patpat86
family_with_children · Aug 2026
“Muy agradable.”
Muy limpio, las bebidas en recepción, las luces de la habitación eran agradables y hay espejo de cuerpo entero. También se agradece que el suelo de la habitación no sea de moqueta.
La neverita no enfriaba apenas.
Susana
family_with_children · Aug 2026
“Excelente”
Si, hotel bien situado con una atención inmejorable. Excelente. ⭐️⭐️⭐️⭐️⭐️
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