Good
1,812 reviews
What guests liked
Could be better
Modern Suites with Entertainment
Discover a stay of comfort and entertainment at Ambiance Suites in central Cancún. Our air-conditioned suites feature flat-screen TVs, DVD players, and free Wi-Fi for your enjoyment.
Convenient Location
Located just a 5-minute drive from the nearest beaches, Ambiance Suites offers easy access to Cancún's major hospitals, clinics, and the Mega Shopping Centre, all within a short distance.
Helpful 24-Hour Reception
Our dedicated staff is available 24/7 at the reception to assist you with information on exploring Cancún. Book your stay now at Ambiance Suites for a memorable experience.
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When booking 3 rooms or more, as well as more than 3 nights, different policies and additional supplements may apply. Please note that If you want to check in sooner or later than the stipulated time, you can make a request. The property can not guarantee the room later the 6:00 PM without the guest informing the time of arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. Parking is subject to availability due to limited spaces. This property is located in a busy area so guests might experience some noise. A deposit may be required at the property.
Several mentions of poor cleanliness and maintenance issues.
Staff were noted as friendly and attentive in multiple reviews.
Numerous reviews praised the excellent location of the hotel.
Mixed reviews on room quality; some highlighted issues with humidity and broken amenities.
General satisfaction with amenities, though some issues mentioned with equipment.
Guests felt the price was reasonable for the service and quality provided.
Positive mentions of food quality, particularly breakfast.
Overall stay was satisfactory for many, with a few notable inconveniences.
Martha
solo_traveller · Aug 2026
La ubicación
El cuarto olía mucho a humedad, el baño olía muy feo a caño, la llave de la regadera estaba rota, pedí una almohada extra en recepción y nunca me la subieron, tuve que volver a bajar a pedirla. Estuve hospedada 7 noches al segundo dia pedí una botella con agua de las que tan de cortesía y me dijeron que NO que solo se da en la primera noche. Lo único valioso realmente es la ubicación. De ahí en fuera nada
Luca
extended_group · Aug 2026
“Hotel al di sotto delle aspettative”
La stanza spaziosa e il parcheggio comodo per l’auto. Reception proattiva nel rispondere alle richieste.
Camera non pulita a dovere, materasso che slittava quando ti sedevi con la schiena contro la testata, asciugamani mancanti. In generale gli arredi della camera sono molto datati. Non c’erano né foto nè state date indicazioni per la palestra.
José Ariel
solo_traveller · Aug 2026
“Me encanta este hotel a pesar de estos detalles. Se pueden arreglar. 🥰”
Limpieza en la alberca por las noches cuando cierran el servicio. Para que al día siguiente se tenga la confianza de meterse a bañarse . Hoy en día hay muchas infecciones. Se le ponen pastillas de cloro para albercas. La limpieza de los cuartos debe de ser mas detallada no superficial. La sala cada determinado tiempo mandar a lavarla. En la cocina deben de abastecer los productos que se necesitan para realizar los pocos menús que tienen.
Realmente es un hotel que me gusta y la recepción no tengo queja Deben de arreglar los detalles que tengan mal en los cuartos. Líneas telefónicas, clima , las regaderas sale muy esparcida el agua menos a uno. Así como dan las toallas y agua cuando llega uno deben de hacerlo todos los días que uno se quede en la habitación .
Cordova
solo_traveller · Aug 2026
“La tranquilidad en ambiance....”
Es muy céntrico, las habitaciones limpias y muy cómodas.,
Después de las 9 pm no hay espacio para dejar tu vehículo eso fue lo único malo