Das Westin Excelsior, Rom

“A Five Star Stay, filled with Music, Friendship and Exceptional Hospitality”

A Five-Star Stay Filled with Music, Friendship, and Exceptional Hospitality Our stay at the Westin Excelsior Rome on May 31 and June 1 was exceptional from beginning to end. We had the privilege of staying in one of the hotel’s Imperial Suites, and it was absolutely amazing. Beautifully appointed, spacious, and elegant, it made our visit to Rome even more memorable. Every aspect of our stay reflected true five-star hospitality. One of the highlights was spending our evenings in the hotel’s bar. The atmosphere was sophisticated and inviting, and the cocktails were expertly crafted by the talented mixologists Daniele, Luca, and Fulvio. Their professionalism, warmth, and attention to detail made every visit a pleasure. The live music was another unforgettable part of our stay. On our first evening, Andrea entertained guests with wonderful piano and vocals, and on the second evening, Mauro created a fantastic atmosphere with guitar and singing. As a harmonica player myself, I was honored to be invited to join Andrea on the first night and Mauro on the second. It was an unexpected and joyful experience that made us feel incredibly welcome, and it seemed everyone—staff and guests alike—had as much fun as I did! We also enjoyed a delicious dinner in the hotel’s restaurant, the “Doney Café & Restaurant”. The cuisine, service, and ambiance were outstanding and added yet another memorable experience to our stay. Whenever we needed assistance, Alessandro and Riccardo were there with genuine kindness and efficiency. They took care of every request beautifully and made us feel like valued guests throughout our stay. Thank you to everyone at the Westin Excelsior Rome for making our visit so memorable. We left with wonderful memories, new friends, and every reason to return. Five stars without hesitation!

“Not worth the money.”

Sorry, but I think I gave the above review just now to the wrong hotel. Please delete my earlier review. This is the one I wanted to send re the Excelsior.

A tired old queen who’s slipped a couple of stars. It needs a total upgrade.

“Weird combo of highs and lows; great location and breakfast, but inconsistent service and the hotel has seen better days”

Very mixed bag. Excellent location and fantastic breakfast, but lousy check in experience and the hotel feels like it’s falling apart. The bartender was great and made fantastic cocktails, but when we called for ice twice to have it sent to our room it just never arrived. The bed was comfortable and the AC kept the room cool while it was 99 degrees outside; but the shower ran hot and cold at the same time (going from nearly scalding hot to ice cold) so it wasn’t a pleasant experience. On top of that, when we ordered a taxi to the airport, they sent an entire van which could have easily fit several more people, but the driver left with only us, making for a VERY tense ride. They were clearly furious and drove like a maniac the entire time, and although we got to the airport in about 45 mins, the driver charged us 65 euro instead of the standard 55 since we paid by card. We had actually planned on leaving a generous tip since we knew the driver was screwed over by whomever dispatched the ride, but the driver just charged us the extra 10 euro and we didn’t say anything. Ordinarily, we’d dispute the charge out of principle, but we honestly felt terrible for the driver, despite the shadiness of it all. Needless to say, quite off putting. So again, a weird mixed bag.

“Bien haber estado en un clásico hotel de Roma pero esperaba más”

Ubicación y la arquitectura del edificio un clásico de Roma

Poca amabilidad del personal en especial de la gente de los maleteros