The Ritz London

宿泊、朝食レストラン、コンシェルジュのスタッフが皆さんとても丁寧で親切でした。

アフタヌーンティーを利用しましたが、こちらのスタッフのサービスが他のホテルサービスに比べると丁寧さがなかったように思います。

“Amazing”

The service was outstanding and the room was amazing

N/A

“Absolute perfection”

Everything!

Nothing

“Awful treatment and beware of their MINIMUM spend rules”

Been going here for over 30 years for drinks, food and parties and this time was awful. We were told to go to the Rivoli bar downstairs and sat down and ordered drinks after around 10 mins. I told them I was was in a hurry as we were leaving for a show and my daughter had her 21st so I brought her down for a drink before we headed off. After another 10 mins a guy came back and told us that we must spend £150.00 between 3 of us otherwise he cannot serve us. I said please bring the drinks which came to around £50 and we can take our pics and leave and he said NO I said really do you what me to leave and he said if you don’t spend £150.00 yes you will have to leave, I said but why wasn’t I told this before you sat down and he said we don’t tell anyone as they find it offensive so I said you don’t think it’s offensive asking us to leave when we have been sitting there for over 15 mins waiting. I spoke to a manager on my way out and how disappointing it was to be treated like this and it was a very special occasion for my daughter and she was so upset when we left. Since then I received an email to say we are sorry and nothing else. Poor show for the RITZ you obviously don’t like normal customers and you should tell us that we are not welcome. Take some customer service lessons from the SAVOY & PENINSULA who welcomed us with open arms for the next few days and made us feel special.