Rosen Zentrum Hotel

“Lovely hotel but …..”

Like the title says it’s a lovely hotel and we thought this was the hotel for us - clean, good amenities and well located for trolley stops which is important to us as we have no car. However, we are holiday makers wanting to do shopping and relaxing by the pool and that was fine at first, but after a few days being by the pool has become very difficult as the outside areas are just taken over by conference delegates. Guest tables, chairs and sunloungers are all taken away and there is nothing for any non corporate guests. Yesterday there were 7 sun loungers and a small area of terrace for non conference people- the day before the pool and outside areas were closed to guests- not good or thought through by management. So as much as we would love to return here we possibly won’t because we have been made to feel unwanted and inferior.

“Will not stay again”

The receptionist was unfriendly and unhelpful. Another staff member stood nearby without saying a word or offering any clarification. I arrived early and was placed on a wait list for a room. Even after 3 pm, I still never heard from them. Finally got into a room around 3:45. Several other guests were clearly frustrated as well. Since many of us were attending a conference, I expected the hotel to be better prepared. Additionally, the coffee bar service was extremely slow. They don't offer a shuttle or transport to Disney, but they do to Universal. The room was okay, the bathroom was dark, with limited light. Food options at the hotel were just okay. Only the staff who were friendly were those working in the luggage room.

“Parking scam”

Was told at check-in self parking was $32/day. Checked out 3 days later and was charged $40/day for parking. The manager said their price went up and would not change it. Dishonest!

“Very positive!!”

I want to recognize an outstanding staff member, Frantzso Blanc, at the Rosen Center in Orlando, Florida. During the Share Fair event we hosted at the hotel, Frantzso went above and beyond to help us set up our booth. From the moment we arrived, he was incredibly helpful, professional, and attentive to our needs. Frantzso assisted with logistics, made sure we had everything positioned correctly, and checked in to ensure the setup went smoothly. His positive attitude and willingness to help made a big difference and took a lot of stress off our team during a busy event. Thanks to his support, our booth was ready on time and the event ran much more smoothly. Staff members like Frantzso truly make the experience at the Rosen Center exceptional. We are very grateful for his assistance and hope his efforts are recognized. Thank you, Frantzso, for your outstanding service!