Riu Santa Fe - All-Inclusive

“affordable and fun hotel. Mostly for party goers an not so much for families with small kids”

breakfast was good. There were a lot of flies on the big restaurant

we traveled with our kids. The kids area was way too small for a hotel this size. More kids areas is a MUST

“Bad, horrible, I lost one entire day ! It was super bad because booking takes to Long to answer and they werent able to”

I like the property, the rooms and the pool.

I didn’t like that booking told me one price (about 1100 dollars) and the property charged me more (about 2000 dollars) booking said they were gonna give me like 1000 dollars back on a refund, but they didn’t, i do have proof, i recorded the call and I have emails where booking said the price that the property was supposed to charge us, if they don’t give me that money back i will sue booking for giving me a different price. Also booking takes too Long to answer

“We tried to reach out while there and no one called us back to help. Overall I was stressed and wanted to leave.”

The pool area was nice with the view. The lobby was pretty. The beach would have been great however too many vendors

Our room smelled like sewage, the bed was stained and too hard, the mini bar was all well drinks, the whole entire place had bottom shelf alcohol and the bars smelled. The pool sticks were crappy. No elevators. The taxis service was $20 just to go downtown. Uber was less than $6 but you had to meet off property.

“Excelente 👌🏽”

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