Residence Inn by Marriott London Kensington

“Happy, positive”

It’s a wonderful hotel with an attentive and responsive staff. Our only quibble is the slow elevators. The bar is great for winding down at the end of a busy day. A big thank you for the 5 star service of bartenders Daniel & Gilson who handled some busy evenings with back to back World Cup semi finals!

“Tennis”

Location Upgraded room when air on broke

The suites on the first floor were very small

“Strepitoso”

Struttura molto bella, pratica e funzionale. Posizione ottima Camera provvista di tutto super confortevole Angolo cottura ed aria condizionata Silenziosissima Posizione fantastica Metropolitana vicinissima Supermercato enorme,economico aperto h24 a 10 metri. Colazione super Check out posticipato Personale accogliente e gentilissimo. Non potevamo chiedere di meglio. Ottimo rapporto qualità prezzo. Non pensavamo di trovare così tanti servizi ad un prezzo ragionevole. Consigliatissimo

“Avoid this place if traveling in summer 2026”

I’ll preface this review by saying that many of the front-line staff were sincerely trying to make the best of a bad situation. But I would not recommend this hotel to anyone. We had booked a 2-bedroom suite for a week. The second night, there was a leak from the room above us around midnight, with water dripping onto the sofa bed. I went to the front desk where there were several customers ahead of us with room problems, including the person in the room directly above us who was complaining of mold and a soft floor (likely due to the same leak), and another who was locked out of their room. After 20 minutes and no on-site manager available, we realized we’d just have to live with it - so we put some towels under the leak and vacated to other rooms in the suite. The next morning they agreed to move us to a new 2-bedroom. However, this new room had no working air conditioning, during a week where temperatures were close to 90 degrees Fahrenheit. After another trip to the front desk, they then tried to move us to the 2-bedroom directly above the original room we had. This was the room where the guest was complaining about mold the night before (and had vacated because of it). It’s doubtful that they had fixed this problem in a single morning - so we declined it. The next option was two separate rooms (instead of a single 2-bedroom). Exhausted, we agreed to this. However, one of these new rooms also had no working air conditioning. Our final arrangement (after another trip to the front desk) was that we had two separate 1-bedrooms on two different floors. This was acceptable enough, although not what we had planned for. And the whole process took several hours of trips to the front desk (including late at night). After all of these problems, we received a partial refund for a single night. The bottom line is that there are serious mechanical/structural issues with this hotel. This includes leaks, mold, broken air conditioning in multiple rooms, and a broken elevator. Notably, we repeatedly saw other customers complaining to the front desk at various times during our stay about similar issues. I do think many of the staff at the front desk were trying to remain professional and they deserve a lot of credit for this - it’s incredibly hard dealing with frustrated guests who have no A/C in summer. In summary: I would not recommend staying here, until these multiple problems are fixed. This hotel has a great location, and I think some truly amazing staff members, and it could be a wonderful place.