Radisson Blu Hotel, London South Kensington - vormals Vanderbilt

“Hotel is easily accessed by tube and in a nice area with good rooms and breakfast.”

Stayed here previously so know the hotel and area and as was attending the tennis at Queens Club this made travelling to the tennis much easier. Had an issue on our first night with noise from outside air con units but hotel staff rectified this the next morning by allocating us another room which was larger and definitely much quieter. Breakfast as always was very good with plenty of hot and cold choices.

Nothing

“Very good”

No breakfast location great

It was all good

Ubicación

Nada

“Very disappointing”

Single room, bed size great. Bathroom with bath tub. Staff friendly Close to where I needed to go.

No booklet inside the room detailing what is available, how to set up A/C etc. A/C supposedly not working and room became very hot very quickly. I tried to call reception from the telephone in the room. It was not working. At reception, I was told the AC control was behind the TV set. A booklet in the room would have helped in finding it. Given the fact that I had to make a deposit of 50 GBP upfront before getting the room (this was undisclosed by the hotel before or during booking) meant that I didn't dare to move heavy electronics willy nilly. No socket by the bed. Light switched under the table. 2 sockets by the door, near the floor meant that electrics were on the other side of the room relative to bed location. Only 1 of those 2 sockets was usable. Room telephone was not working. Due to a medical condition, I need to sleep with my upper body at an angle. Normally in that category of hotels, you expect additional pillows in the room if needed, the choice between firm -ish and soft. I had to get to reception to ask for additional pillows. One was provided (thank you), but like the others it was extremely soft. There was a very large gap between the floor and the bottom of the door. Not a fire door indeed! This is supposed to be a 4-star hotel, but, to my understanding, that does not meet these standards. I had better rooms for less money lesser rated hotels!