Heather
extended_group · März 2026
“Stunning condo and stunning views!”
The condo is gorgeous and well appointed with a stunning view of the ocean, including humpback whales everywhere! The floor-to-ceiling windows in every room with the slider to the deck really make it feel like a luxury vacation. The rooftop pool is amazing with plenty of shade and comfortable seating. The pool was clean. The deck/patio has nice furniture and is a great place to relax. The hot tub was a major bonus, once we got it working. Beds and bedding were comfortable. There is a complete kitchen with all appliances and a full stacked washer/dryer. We did not use the TV. The WiFi worked well.
The communication from the host was poor to non-existent. The hot tub wasn't heating and one shower was plugged and not draining, and they never responded to me. I tried contacting them by phone, email, Booking.com message, and WhatsApp with no reply. The phone number provided for maintenance and housekeeping was out of service. There is no one on property to help. In the middle of our stay we ran into staff working in another unit - they weren't responsible for our unit but were able to give me a phone number of someone to call. He immediately arranged repair of the hot tub and the shower. While this didn't affect our stay much (although we would have liked to use the hot tub), if there was an emergency or the door lock ran out of batteries and we got locked out, etc, we would have been in trouble because there was no one to contact and no one on property to help. Despite this, I would risk it and stay here again because it was so amazing. The location is best with a rental car. Be aware that you will be in the San Jose construction traffic every time you want to go toward downtown. It adds about 10-30 min. There is significant road noise from the deck, which is a little better at the rooftop pool. Elevator was broken. This unit is one floor up, so was walkable up the stairs.