Prince de Galles, ein Luxushotel der Luxury Collection, Paris

“Parfait”

Confort et propreté

On aurait souhaité un petit déjeuner en buffet

“Luxurious but Guest Relations Manager Pretends to Care but Actions Say She Does Not Care”

Booked for an important occasion. Stayed at two other 5 star hotels for 5 nights each, the Intercontinental Dublin and the Four Seasons Cap-Ferrari. I am a Marriott Bonvoy member who joined the program 4in 1984 when it was the Marriott Marquis program. I have over 610 lifetime nights with Marriott and current Platinum status. I wrote ahead and outlined the special occasion and requested an upgrade. When I arrived the person at reception advised me that I would be provided with a choice. Then another person met me in the courtyard and informed me there was no upgrade available. I asked to double check, but the person said no. I was disappointed but lived with the explanation. Two days later I received a call from the guest relations manager supposedly to see how things were going. I tried to complement the small room in order not to hurt feelings. In conversation the guest relations manager stated that she debated on whether to put me in a larger room but was concerned as to whether I could make it to the elevator. Given we had a small room with 6 suitcases stacked in the corner of the room and we walk 4 miles a day, her comment seemed insulting. The other point was the room we were assigned was not close to the elevator so her statement made no sense. We walked 90 miles in April 2026. I do not appreciate her high handed decision to put us in a smaller room without consulting the guest. On the day we checked out I received an email from her stating she was sorry she missed the day before when we checked out. So the guest relations manager could not even get the check out day right. Normally an upgrade would not matter but this was our last big international trip celebrating our 45 anniversary. We spent 6 nights in this hotel. It was the only hotel where I requested an upgrade. It was the only hotel that did not upgrade me. I do not forgive the lack of guest care. The hotel is luxurious. The rest of the staff is dedicated to service. The breakfast is delicious. The guest relations manager needs guest relations coaching.

“Family Visit”

The hotel’s service quality stood alone during our visit. Kalilou and Lars at the front desk worked to accommodate our room needs and the comfort of our stay along with the rest of the team. Housekeeping was quick to respond to our needs and the property’s dining options were of good quality. The property is slightly dated seen in some of the furniture and finishes but overall we greatly enjoyed our visit.

“The doorman Frederic stole the show! Chapeau!”

The doorman Frederic was amazingly helpful in local info and getting us taxis. Give him a raise! A charming Frenchman. The hotel has much more warmth and atmosphere than the adjacent Four Seasons.