Playa Palms Strandhotel

“Bait and Switch”

With plenty of time to cancel, we took a day off our vacation in Cozumel to make sure we would be happy here. We met with Alfredo. He confirmed we would be in room 213, which we liked. He even gave us the. WiFi code for 213 to let us know the room was locked down in their system for us. Then we arrive 2 weeks later and the staff has no idea what I am talking about. The hotel lied to us (Alfredo?), so they get this bad review. The room we have is not as good as the room we were promised. Alfredo???

“Fantastic hotel option”

Stunning location, small direct beach with loungers and umbrellas. Studio was spotless with ocean views. Very friendly staff. Close to 5th avenue but far enough away so sleep wasn’t disturbed. Air conditioning was perfect.

“What a gem! A sliver of serenity in a busy locale”

We had a great stay. Having a kitchenette was a great addition that gave us more flexibility in our days. We loved the more independent feeling as compared to staying at an all inclusive. The staff were great and really attentive. Alfredo was friendly and welcoming. Carlos helped us arrange an amazing excursion (Tulum/Cebo/Cenote). Mike was our wonderful room helper. Would definitely stay here again if I go to Playa del Carmen

Small private beach. Super clean. Incredible staff. Incredible sunrises.