NH Collection Mexico City Reforma

La ubicación

Las camas son muy pequeñas para 2 personas y por más que lo intenté no tenia opción de mejorar el tamaño o el nivel de la habitación.

Du atención y limpieza

Por ahora, nada.

“I expected better.”

The staff, when available, were courteous and friendly. A meal at the restuarant was good.

I never got the heat to work. The staff finally brought a portable unit, but it did not work well – I literally sat with the unit cutched between my thighs, supposedly on its highest setting, and still felt chilly. Only one small bottle of potable water was supplied, and it was difficult to procure more -- in fact, it was difficult to get timely service on anything; I ended up having to go down to the front desk a couple of times. There was very little legible signage as to how to use the phone, order room service, etc. One sign directed me to use a QR code in order to see a menu; when I tried to use it, it seemed to require me to install an app on my phone (the last thing I need on my phone is more apps). The labels on the buttons on the phone in the room were so tiny that I had to take a photo and enlarge it in order to read them. Part of the difficulties was that most of the staff spoke no English – I realize I'm in their country and it's up to me to learn Spanish; but one might hope for a little more English in a large hotel near the center of the capital of Mexico.

“Top location for Mexico city - clean rooms although dated and expected nicer”

Location is excellent - personally I love the area, it is super walkable and tons of great food/drink options and even a great (world renowned) cocktail bar right in the building. Bed was comfy and room was clean.

OVerall room was very dated and not to the level of standard I would expect for the Brand/Chain nor price point. Shower door in the bathroom didnt fully close so leaked water in to the rest of the bathroom a bit.