New York-New York Hotel & Casino

“Great service”

Bethany rewards counter wealth of information to streamline my receipts and points!

“DO NOT PAY FOR GUARANTEED CHECK IN - Very dated rooms”

We knew our flight was landing early in the AM. We paid for GUARANTEED early check in. Upon trying to check in using the kiosks, we were advised our room was not ready. I went to the front desk to inquire and was told it would not be ready until between 1pm and 3pm. When we paid for GUARANTEED check in, it did ask what time we thought we would be arriving. We had been up since 3am and were ready to go to our room to rest hence paying for GUARANTEED early check in. The lady at the front desk did advise that we could get a player's suite for $100 more a night with an available upgrade. So in order to be able to lay down and rest, we had to pay for GUARANTEED check in as well as an additional $200. We chose to do this but should not have had to. The suite was a great size. However it was very dated and the bathroom was not clean. There was a used Q-tip on the floor and the bathtub was very slippery. Dangerous for my 79 year old mother to climb in an out of. Would not recommend this hotel.

“Disappointing hotel”

This place was a nightmare from the moment we walked in. Unclear signage, booking was cancelled without our knowledge and we still payed, casino hallway was the worst, the smoke is everywhere and so are the drunks. NOT KID OR FAMILY FRIENDLY (the hotel in general not the city)! I thought Nevada was more family friendly. We had already parked and payed so another hotel was sadly not an option. Was super bummed after the horrid experience coming in. To top that all the activities my kids wanted to do was closed. Pool? Nope. Famous roller coaster? No. The room was not much better. The bathroom door was hard to pull and no fridge. If you’re a smoker or a wild gambler stay here. You’ve been warned.

“Terrible”

We ate one morning last week at the America restaurant. This was the worst dining experience I ever had: The service was very very very slow, the hamburger my wife ordered was hard, tastless and cold, my omelette was cold, they never brought my pancakes, Now the kicker: they were/are doing renovation right there behind a curtain so you heard automatic tools constantly.