Melia Casa Maya Cancun All Inclusive

The shower.

The pillows had stains on them.

From the moment we arrived, Japhet made us feel truly welcome and set the tone for an unforgettable stay. His warm hospitality made us feel right at home from day one. Oscar and Antonio at Markado provided exceptional service and made every dining experience enjoyable. Agenis at Cape Noa was equally attentive and welcoming, always ensuring we had a great experience. Abraham at the gym was incredibly helpful, and the facility was spotless with a welcoming atmosphere that made working out a pleasure. This is a fantastic destination for families, and it's the incredible staff who made our vacation so memorable. Their outstanding service and genuine kindness exceeded our expectations. I highly recommend staying here, and my family and I will definitely be returning in the future!

One area that could be improved was the housekeeping. There were a few occasions where the bed linens had stains, and some of the pillow covers appeared to have mold on them. While the staff addressed our needs when asked, ensuring that all linens are clean and thoroughly inspected before guests arrive would make the overall experience even better.

La atención, comida, ubicación, actividades del hotel y el personal.

La piscina es pequeña.

Las instalaciones limpias, y todo muy cómodo, el personal amable y atentos

Lo platicamos con el chef que se acercó a nuestra mesa la ultima noche, y le comentábamos que en las mesas nunca habia cucharas para el cafe que teníamos que solicitarlas al mesero ya veces tardan un poco, pero a la mañana siguiente todas las mesas contaban con cubiertos completos tenedor, cuchillo y cuchara y fue grato saber que tomaron en cuenta la observación