Mandarin Oriental, Lago di Como

“Merveilleux”

Cet hôtel est incroyable, une expérience à vivre au moins 1 fois dans ça vie ❤️

Rien

“Excellent hotel and staff, some minor adjustments would make it exceptional.”

The location of the property is incredible. It is well-designed and the breakfast is especially good. The staff generally were very helpful and the service was strong throughout.

I think a few small things were unfortunate. When you are staying at a place like this, in this bracket, you really should not have to wait for a place by the pool — that reflects poor planning around guest numbers and chairs/beds. I also think the pool should open earlier than 9am as morning swimmers then have to choose between breakfast or the pool, and likewise it should stay open after 7pm. From basically 6pm the staff are making it clear it’s time to go, which is before sunset. Don’t get me wrong - I loved the hotel and would recommend it. I just thought these things were unnecessary at a hotel operating at this level. Lastly, the concierge kept pushing the hotel car service for local dinners which is fine but charging 110 Euros for a 5 minute trip to a local restaurant is again unnecessary and comes across as though the hotel is looking for ways to just increase the margins. I found a car from Milan airport to the hotel for 160 euros so why charge 110 euros for a 5 minute local trip? These are just a few observations.

Ubytování luxusní a skvělý personál.

Vše bylo super.

“Top Location! Außergewöhnlich!”