Mandalay Bay Resort und Casino

“A total let down”

As a family, we chose this hotel primarily for the pool. Sadly, both the wave pool and lazy river were very cold. On top of that you have to pay to use an inner tube in the lazy river. And the pool had the smallest waves I’ve ever seen in a wave pool. It was not even fun. Our check-in was delayed 90 minutes only to find the room was on the third floor with the view of a roof with an air conditioning unit and a satellite dish. As well as trash laying on the roof. We were given a $75 food and credit bill to make up for the long wait check-in, but it wasn’t added to our check out bill so we now have to deal with that. There are so many great hotels on the strip. Considering Mandalay Bay is definitely not convenient, I would never stay here again especially for the use of their pool.

“Not worth going for the Mandalay Bay/ Beach area/ Pool area.”

Pools are cold, small, extremely crowded with children, no working hot tubs, no bubbles, one with bubbles was very small and there was no room because children were cold and stayed in the hot tub. It was filled to the brim. The lazy river only has one option for the tubes- buying them at the gift shop for $30 each. The wave pool had only ONE wave, it was very small and disappointing. These amenities are mostly used for parents to babysit their children while those gamble. If you need a lavish experience- it is not the choice.

“Watch out for fees”

Nice but quite expensive. You will need to pay extra if you want to use the mini fridge. Watch out for resort fees that are in addition to your room rate and taxes. I didn't use anything to trigger this fee and, therefore waiting for my $300 refund. It's been almost 30 days. After reaching out, they indicate this refund could be 30-45 days, which is excessive IMO

“Poor Late Check Out Experience”

We paid days ahead of time for late checkout and the process to confirm checkout time was exhausting affair on our last day in Vegas souring the experience. The phone in our room did not work so we could not call the front desk. The line at the front desk was 20-40 people deep at all times. We tried calling from our cell phones only to be put on hold for over an hour with no one answering or hung up on. finally, we got through to someone via chat and they confirmed 3:00. At 2:30, I get a call while gambling at one of your craps tables wondering rudely why I hadn’t checked out. I explained I purchased late Checkout in advance and they claimed they couldn’t see it. For guests who spent a not insignificant amount of money at your hotel, this felt like a let down in the great customer service we have come to expect from MGM.