JW Marriott Tampa Water Street

“Great Rooftop Vibes”

We came to Tampa for a business networking event and experienced the rooftop on both Friday and Saturday. Saturday with DJ Erock was on another level. His music transformed the entire vibe and kept the energy going all night. The rooftop, staff, and service were amazing, but DJ Erock made the experience unforgettable. Marriott should book him for Friday nights too! we’d be back for that. Thank you for a great time JW Marriott & Dj Erock 💥

The hotel was wonderfully clean, which was a real respite from the dirty hotels that we had booked along the way from our home in Houston to Naples, FL & back. All claimed luxury, JW Marriott delivered!! Clean room, clean bathroom. All well appointed with interiors up to date. The food was good and the beds were comfortable. Although, we were only there for one night we had room service delivered and the food was very good. The staff was top notch from Trevor the valet guy to Santiago & to any staff we met!

There was not one thing I did not like!

“Great”

Customer service was excellent.The staff was excellent

I can't think of anything

“Valet is scammers”

I had a very disappointing experience with the valet service at the JW Marriott. When I arrived, the valet attempted to process my debit card and claimed it wasn’t working. I was then asked to provide a different payment method, so I used a credit card that I rarely ever use. The very next day, I discovered multiple unauthorized charges around the Tampa area totaling approximately $1,800 before I even woke up. Since this card is rarely used anywhere else, the timing is extremely concerning. To make matters worse, I was told by the restaurant staff that valet parking would be complimentary if I dined at the restaurant. We had our valet ticket validated at the restaurant and were specifically told parking would be free. However, when leaving, the valet attendant insisted it was not complimentary despite the validation. Between the confusion regarding valet validation and the unauthorized charges that appeared immediately after my visit, this experience left me feeling frustrated and concerned. I strongly encourage management to investigate their valet operations and payment handling procedures to protect future guests. I cannot recommend the valet service based on my experience.