JW Marriott Marquis Miami

“The Difference One Person Can Make”

There's a reason people remember great hospitality long after they check out.

Our family recently stayed at the JW Marriott Marquis Miami while visiting Miami, and the highlight of our stay wasn't just the beautiful hotel… it was Andres.

As a member of Les Clefs d'Or, the world's most prestigious concierge association, Andres truly lives up to that distinction. He pointed us to some of Miami's top culinary experiences, making every recommendation a home run for our family. Traveling with my husband and our two kids, those recommendations made exploring the city easy and memorable.

What impressed me most was that his service didn't stop after check-in. He even stopped by our breakfast table to see how we were enjoying our stay and whether there was anything else he could do for us. That level of care is rare.

It's people like Andres who transform a great hotel into an unforgettable experience.

If you're planning a trip to Miami, stay at the JW Marriott Marquis—and be sure to introduce yourself to Andres. You'll quickly see why the Les Clefs d'Or keys are recognized as the gold standard of hospitality.

“Staff are very attentive, lovely hotel.”

Lovely hotel and location

Casual attitude towards refund of incidentals charge (room deposit) for info purposes refund can take up to 10 working days excluding weekends, irrespective of debit or credit card. £100 dollars per night

“Oldish hotel with solid service”

Old hotel with a 70’s or 80’s feel; hotel service in Miami is touch and go and this hotel has better than normal service, though it needs updating throughout. Had a large suite, which was without any personality or luxury, but it was fine-the hotel is just fine, but nothing special at all. The location is a 5 minute walk from Brickell and the mall, but would stay elsewhere unless purely for business. Everything is just kind of non-descript.

“Consistent care across the entire property, The concierge leadership especially Mr. Andres Meneses went above and beyond our ex”

From the moment we arrived, the hospitality stood out. The staff consistently went above and beyond to make our stay comfortable, seamless, and genuinely enjoyable. We had a medical emergency when we arrived and the concierge Chief Andres Meneses saved our vacation with proactive, expert support. The level of service was consistently outstanding, delivering results that surpassed expectations.