Cramer
couple · Mai 2026
“We ended up not staying at this property”
We had a hard time finding the location and once we found the address we looked at each other and said “There must be a mistake”! Prior to this the owner had texted us and ask what time we planned to arrive. I replied, “Probably around 4 PM”. She replied “Oh great! I’m going to send you the welcome message via the app. I replied” What app? And asked where I could find the letter. I had already been given an entry code. We walked around the property trying to find where we would enter. We had already seen enough to know that we didn’t want to enter the house. I did ring the doorbell as I couldn’t figure out how we were supposed to enter the code. This is probably around 4 PM and she answers, “Give me 5 minutes, I’m just finishing up in the bathroom. I’m thinking we should have been able to enter the rental at 3 PM and now we are standing in an over grown yard, in the hot sun, staring at a house that looks abandoned. There’s a mattress in the breezeway and clothes on the floor and I can just image bugs everywhere. My husband is like, “Let’s get out of here In the following days booking.com informed me that they could not do a refund without the owner contacting them and approving it in writing. It’s been 3 weeks and this has not happened. She hasn’t even approved return of the cleaning deposit, which is the least she should do as we never stepped into the property and it would not require cleaning based on our non-stay. We also found out that the owner lives in the house and that she has dogs, we are not dog owners and would not rent a place with dogs for our relaxing vacation. I can only guess all the glowing reviews on this property come from guest who stayed in the left side of the house, parked on the street, entered from that side into a door with a code. Our rental was on the left side of the house and you had to approach the front of the house and enter thru the breezeway with the mattress and laundry on the floor to get to your door.