Holiday Inn London Kensington High St. by IHG

Multiple guests reported smells and signs of mold/”muggsopp” and smoke on arrival; some rooms noted as tight/less clean feeling.

Mixed but generally positive: several guests praised friendly, welcoming staff (Valeria called out); however there are repeated reports of inconsistent or unhelpful reception, inaccessible room service and a concierge overcharging/lying about transport.

Consistently praised — lovely part of London, near tube and attractions, convenient for dining and transport.

Rooms described as small and a bit dated by several guests; beds noted comfortable but sink/access tight in places and occasional smoke smell reported.

Spa, pool and outdoor courtyard/hidden garden were highlighted as real positives; some facilities (steam room/jacuzzi) reported not working at times.

Perceived as slightly poor value by some guests: complaints about price of breakfast, parking costs and one guest saying it was not worth the money paid.

Breakfast generally liked (several positive notes, e.g., 'Ottima colazione'), hotel bar praised; some issues noted with food cooling quickly and limited variety at times.

Many guests reported enjoyable, relaxing stays with good location and facilities, though a minority experienced service or room-related issues that tempered their stay.