HF Fenix Garten

Amazing location & friendly staff

“Stay somewhere else”

Horrible customer service, promises broken, rooms old and worn out - in particular the bathrooms. Outside area looks nice but is surrounded by buildings of hundreds of people staring at you from every direction.

We had two separate bookings for this hotel. When we first arrived, we got 'upgraded' the the Fenix Music (thankfully!). The Fenix Music was amazing! Pool on the roof, rooms were spacious, big shower with rain nozzle and the free breakfast was AMAZING. A big shout out to Ruben, the host at breakfast who was over the top helpful and somehow knew our room number and where we liked to sit by the second day. He is a keeper. Then, on our return, we had 2 nights at Fenix Garden... compared to Fenix Music, it was a big let down. The room was nice but there was zero water pressure which made washing your hair a challenge. Then we noticed they had put the shampoo by the sink and the hand soap in the shower. I mentioned it to the front staff and they said they'd fix that but never did. Not a big deal as we used the hand soap but when we rinsed, the water at our feet was brown. The soap was clear so we were puzzled. Then we dried off and the towels turned brown! Not sure what happened but it was kind of icky. I assumed the hotel came with complimentary breakfast but found out upon check in, that we apparently didn't choose that so we had to pay 15 euro and well, it wasn't anywhere near the same as the breakfast we enjoyed (for free) at the Fenix Music. I am just very grateful that our first stay was at the Fenix Music because I don't know if we could have stayed at the Fenix Garden for 5 days. The location of both hotels (side by side) was wonderful.

“Excellent atmosphere at HF Fénix Garden.”

HF Fénix Garden is truly a wonderful hotel, ideally located right in the heart of Lisbon, making it a perfect choice for travelers who want to stay close to the city’s main attractions. The hotel stands out not only for its convenient location but also for the exceptional quality of service it provides. From the moment you step in, you are welcomed with warmth and professionalism. Every staff member is attentive and ready to assist with any request, ensuring that guests feel comfortable and well looked after throughout their stay. On every occasion that we needed help—be it directions, recommendations, or general assistance—the staff went out of their way to provide quick and thoughtful support. A special mention must go to Lily at the front desk, who made our experience even more memorable. Her friendly demeanor, willingness to help, and genuine care for guests added a personal touch that elevated our stay. She was always approachable, attentive to details, and ensured that everything was taken care of with a smile. Overall, HF Fénix Garden offers not just a place to stay, but an experience defined by hospitality, convenience, and care. It’s a hotel we would gladly recommend to anyone visiting Lisbon.