Hard Rock Hotel Cancun

“Wonderful customer service!”

The resort was amazing with clean rooms and wonderful costumer service. The bartenders, pool staff, restaurant staff, room service, and concierge staff were all very helpful and accommodating. The people who work there were definitely the best part about our stay, making it such a fun and inviting experience! There were so many wonderful people who worked there, but some names that I remember are Jesus, Edwin, Willy, Fausto, Pedro, etc. We went with other adults as well as our 18 month old son. We were all accommodated by the hotel staff very well and it didn’t matter if you were a young child or an adult, they were willing to serve anyone. Some examples include Jesus with the concierge staff helping me surprise my husband with decorating our room for his 30th birthday, room service bringing warm milk for our son everyday, pool staff delivering drinks, food, towels, massages, etc and the waiters at the restaurant bringing extra chairs for my son to lay in when he fell asleep at dinner. They’re also remodeling the hotel in August 2026, so once that is done it will make the rooms and experience even better! Definitely recommend staying there!

“Roberto and Jesse”

Roberto and Jesse are amazing!

“Caro para lo que te ofrecen”

Siempre los hoteles Hard Rock tienen lindas instalaciones.

Es pequeño para lo que cobran, no te ofrece nada más que una piscina grande y otra en el piso 4. El gimnasio es enano y para full gente. La ubicación de la playa es pésima. Llena de sargazo y sucia, no la limpian. No es un hotel para niños en definitiva. Pensaría que es más para adolescentes o parejas. Familiar no es. Muy pocas atracciones por lo mismo del tamaño del hotel. No regresaría.

“Annual Anniversary Vacay to Hard Rock Cancun”

My husband & I had an amazing time at Hard Rock Cancun. We go back every year because the service is so amazing and the resort feels “homey.” There is just the right mix of entertainment, activities, and relaxation. From the very start there is transportation to and from the airport. Next, Javi, Hector, and Susy, our Butlers from Legendary, went above and beyond to make our stay relaxing, fun, and enjoyable. It was like having personal assistants. We always had places reserved on the beach, poolside, and at the show for us, as well as dinner reservations! Javi also helped my husband with an anniversary surprise to make the evening extra special! Additionally, we enjoy getting to know all of the staff down there. We like that the staff feels they can visit and be chill with the guests. Besides our amazing Butlers, we had the best beach/pool side servers, Jeyni and Joseph. Hector and Andres in the Frida restaurant went above and beyond to make us feel special, and Tony on the 3rd floor gave me the best cold towel facial…pool side! In addition I had the most relaxing massage in the spa. Though there aren’t as many restaurants as some larger resorts, the ones they have are delicious! Add in the ycoffee and ice cream shop, and the wood fired pizza by the pool, and there’s always something tasty to eat around every corner. The standard rooms are very spacious and clean. Many staff members are around cleaning windows, floors, elevators, counters, bathrooms, tables, chairs….everything is cleaned continuously!