Grand Hyatt Tampa Bay

“Moldy Pillow”

First, my family of five arrived at noon and were informed that our suite was still being cleaned. After waiting approximately three and a half hours, we were told the suite was finally ready. I asked the receptionist whether the room included a refrigerator and microwave, and she confirmed that it did. Upon entering the suite, we discovered there was no microwave. Although there was a mini‑fridge, we soon realized it was not functioning. We contacted the front desk regarding both issues. We were told that we would need to go to the floor below to use a shared microwave located in the corridor. After a second call regarding the refrigerator, a maintenance technician came to inspect it, confirmed it was not working, and stated that it needed to be replaced. The most concerning issue, however, involved one of the bed pillows, which was severely moldy. My wife unknowingly slept on this pillow, as it is not common practice to thoroughly inspect bedding in a hotel room. By the third day of our stay, she noticed a rash developing on parts of her face. At that point, she examined the bedding more closely and discovered the mold on the pillow she had been using. We immediately notified the front desk, and housekeeping staff came to inspect the pillow. They removed it from the room. Before checking out, we filed a report with the security team, who informed us that someone would follow up with additional information. After returning home, I received a survey from Hyatt regarding our stay, in which I detailed our concerns. Following that, I received an email from the manager at the Tampa Grand Hyatt, Charlie Tidbury, who thanked me for bringing the incident to their attention and assured me they would work to prevent such issues in the future. I replied asking whether any credits used to book the suite can be reimbursed to us as Hyatt members due to the inconvenience and the mold‑related health concern, but I never receive a response. Despite these issues, I would like to note that the hotel staff were friendly and helpful throughout our stay. We ordered breakfast one morning, and the food was good with generous portions. The overall property and facilities were well maintained and clean.

“Great hotel. Small rooms, expensive parking.”

Lovely business style hotel. Our room was fairly small. Quite a long walk to the main pool. Parking very expensive. Reasonable value if priced less than $200 per night.

“Convenient location and great property”

Great property. We'll maintained and the staff is friendly. Solid breakfast options and clean rooms. Free airport shuttle as well. Would recommend

“Great service, thin walls”

There is nothing wrong with this hotel. The service was good and the beds were clean. I am giving a three star rating because the walls in our room were laughably thin. Not only could we hear the folks next door as they came in for the night, but proceeded to follow their entire conversation well after they were in their room. They were not quiet while they talked, but the fact that we could hear the actual words was ridiculous. And, unfortunately, no amount of high end service from the staff can overcome issues with the building itself.