Fortuna Hotel

“Great place, value for money.”

A great place, well located near beach and eateries, decent value, but a few points... This is run by remote management team, only the (excellent, friendly) housekeeping and maintenance staff are on site. We booked via airbnb, and the management team were very friendly and responsive by airbnb messaging. Excellent location and value for money attracts lots of younger guests (spring break period when we visited). Most are great, but a selfish minority can make a lot of noise late at night, or play loud music round the pool. The management take this seriously and try to discourage it, but with no-one on site, particularly at night, the loud and selfish largely get away with it. Talking of noise, the aircon, extractor fan and fridge in our unit were all pretty noisy, particularly at night. Thankfully we visited in March, I imagine this would be a greater problem in hotter weather. Surprisingly, the kitchette area has no utensils/mugs/plates etc. What you see in the photos is what you get. The drawers are all empty. Large and comfortable bed, very welcome. Other than that, a wonderful place - two lovely pools, a generally relaxed and friendly vibe, great location, good value for money, maintenance and cleanliness all good.

“Some greatly needed R&R!”

The location was the best! One block from the ocean. Easy to get to the restaurants without being right in the middle of them. We visit every year and love this particular area. The beds were comfy. Place was clean and AC worked great. The pools were refreshing and clean as well. It is a bit of a younger crowd still for the Spring Break months. It wasn’t terrible though. We were able to relax and enjoy ourselves.

“Not ready to check-in guests”

This is not a hotel, that is the first thing you should be aware of. This is an Air BNB style property with a number of rooms. The rooms themselves are in good shape and the deluxe room we stayed in was very nice. The A/C was loud and didn't work particularly well in February so I would hate to visit in the summer. The kitchenette is very handy and the full size refrigerator was nice. My major issues with this hotel are two things: the information on the hotel listings is incorrect and deceiving. They say they have two pools and I could only find one, for example. They say they have a 24-hour front desk when in fact there is only a "host" there from 9-4 and even then it was hard to find someone. Second, the communication they provide is pretty pathetic. When I arrived after 4pm on my first day at the hotel there was no one to check me in (there is no indication of this on any listings on any website including their main website) so i couldn't check in to my room. Why didn't I call the main number or the after hours number or the corporate number? I did and they all had full mailboxes and no one answered. Pretty great customer service, wouldn't you say? This is the first place i have ever stayed where i have to pay for another hotel room so that I could check in to the first hotel room. This just seems like a very bare bones operation that doesn't do the bare minimum and I was very disappointed.

Second tine at this hotel. Im happy both tines.