Dream Downtown, von Hyatt

“Well deserved vacation will definitely return back.”

We really enjoyed the location, but most of all we enjoyed the customer service the warm welcome we receive at check-in. Ms Saran was a very pleasant person. Best customer service. The nightclub on top of the rooftop was excellent did not close until 4 AM. Great music great atmosphere.

The only thing I did not like was that you had to pay additional cost to use the pool chair after a certain time overall, you were still able to use the pool you just had to sit on the side of the pool once they changed the time

Staff and hotel appearances and pool

“Vibes and location will have us as returning guests!”

The decor and ambience was beautiful and energetic. Perfect location near great food and entertainment. If you don’t like to see people having a good time, this isn’t the place for you. The music from the pool can be heard throughout the day & from the club at night. We were on floor 10 & still slept peacefully, The rooms were small as expected in NYC but actually a tad bigger than I had imagined. The bathroom was spacious with shower room for 2. Initially our room didn’t have working A/C. It took about 45 minutes for someone to come check, but after it was determined we needed a new room, the staff was helpful in accommodating our moving as we had dinner reservations. Regarding the staff, everyone onsite was friendly, professional and very helpful. The text line was helpful as well. We’ve stayed at many NYC hotels and this was one of the best. We’ll definitely be back!

Only subtracted 1 point for response time to A/C issue.

“Pick this one”

Beautiful aesthetics, very nice hotel with a great rooftop pool, sushi is amazing, I might add. The location is also perfect with clubs nearby and a local market to hang out.