Conrad London St James

Rooms were comfortable and quiet

More information could be given by the waiting staff about breakfast options that are not shown on the menu

“Perfect hotel and staff. Great location”

We stayed during our wedding anniversary and were very well taken care of. Staff and management went out of their way to ensure a great experience

“Five star hotel….one star afternoon tea!”

Oh dear, what can the matter be London Conrad St James? I used to come here regularly for afternoon teas and Sunday brunches but unfortunately the standard has declined significantly. There are numerous reasons why this is the case. The choice of tea is extremely poor - only two black teas and one of these being Earl Grey. The ambiance is terrible - there was only one other couple in the lounge. There used to be a harpist - now it’s piped music. No change of tea was allowed and the scones, cakes and sandwiches were all mediocre. I had to constantly remind the waiter to replenish by tea (it took 34 minutes at one stage) and the champagne (which took 19 minutes) at another. These type of things simply don’t happen at Claridges and London Conrad St James could learn a thing or two from this hotel! The manager was very understanding and waived the charge but I don’t think I’ll be back. A sad decline all round. It’s back to Claridges in future! Attention to detail there is spot on!

“Outstanding staff (and location) make this the place to stay in London!”

I love staying at the Conrad London St James Hotel. It is located directly across from the St James Park tube station, near Westminster, Victoria, St James' Park and Buckingham Palace. Every hotel can be nice, have lovely rooms and good food. The difference at the Conrad is the staff. They are always welcoming, polite, helpful and are sincere in their interest. I would especially like to mention Peter in the Executive Lounge, Ardit the concierge, Jamal at the door, John and Ubi in the Hedgerow Lounge. The breakfast staff is fantastic: Siya, Rishitta, Casey, Zac, Paul and Amy. I would always choose to stay at the Conrad.