Abdulaziz
family_with_children · Aug. 2026
“Don’t put any higher expectations”
Location only
Very Disappointing Stay at Claris Hotel Unfortunately, my experience at Claris Hotel was very disappointing, especially considering that it is presented as a 5-star hotel on Booking.com. The biggest issue happened at check-in. The hotel had already received my payment in advance, yet they would not allow me to check in unless I paid again. They gave me two options: either pay a second time and have the original payment cancelled and refunded—which they said would take at least 7 days—or they would treat the reservation as a no-show and keep the money. This is absolutely ridiculous and not the experience I would expect from a 5-star hotel. Unfortunately, the problems didn’t stop there. Every day, after housekeeping cleaned the room, there was no bottled drinking water left. I had to call and request water every single day. For a hotel of this standard, basic drinking water should be automatically replenished during housekeeping. The most disappointing issue was the lack of soundproofing. You could hear practically everything happening in the neighboring rooms and throughout the floor. It was extremely difficult to sleep, and this is completely unacceptable for a hotel claiming to be 5-star. On top of that, the air conditioning was not working properly, which made the stay even more uncomfortable. The only real positive for me was the location. It is very convenient and well situated. Overall, I expected much more from Claris Hotel. Based on my experience, I would choose another hotel next time. Very disappointing.