Baglioni Hotel Regina - Die Leading Hotels of the World

“Great service, congratulations!”

Great service, excellent location

There was only one elevator to use.

“Entretwnido”

Nos sentimos muy cómodos y gratamente sorprendidos por la calidad de las instalaciones, la privilegiada ubicación del hotel y el magnífico desayuno,

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“High quality experience within walking distance of major attractions.”

We spent 4 days in Rome in the sweltering heat and the Baglioni was a welcome airconditioned respite to the weather. Its centrally located and walking distance to a number of attractions including the Trevi fountain, Villa Borghese and the Spanish Steps and easy bus/taxi service to other parts of Rome. The rooms are European size but highly functional with high quality finishes throughout. The spa is small but highly functional with steam room/jacuzzi and sauna. Veronica from the spa team also was excellent. The breakfast spread was very good. I recommend you go for the breakfast included option when booking. We used the concierge extensively and they gave us a lot of good recommendations including concerts and a private tour. The only one we didn't use was the taxi service. The prepaid service from the hotel was more than adequate.

“Extremely Disappointing Experience at a So-Called 5-Star Hotel – Baglioni Hotel Regina Rome”

We should have reviewed the bad comments before booking. We booked Baglioni Hotel Regina through Amex Fine Hotels + Resorts after our flight schedule changed and we needed to extend our stay in Rome for one more night. We specifically chose a luxury property because we wanted a comfortable and relaxing place to rest before our flight back to New York. Unfortunately, this hotel was a huge disappointment and fell far below the standards expected from a 5-star property. We have stayed at many luxury hotels around the world, including Park Hyatt, Marriott luxury properties, W Hotels, and Palazzo Manfredi in Rome. Compared with those experiences, Baglioni Hotel Regina does not come close to a true 5-star level. Personally, I would rate it no higher than a 3-star hotel. The room itself was extremely outdated. The shower temperature constantly fluctuated between hot and cold every few seconds, making it impossible to enjoy a normal shower. Since we were only staying one night, we decided to tolerate it and move on. The most disappointing experience, however, was our dinner at the hotel restaurant. After a long day of traveling and sightseeing, we decided to dine in around 10 PM. We asked the restaurant staff if it was still possible to have dinner and whether they were closing soon. They welcomed us and assured us it was not too late. We ordered two drinks and three main courses. Unfortunately, the restaurant environment was far from what we expected from a luxury hotel. The carpet and velvet chairs appeared worn and outdated, and there were numerous flies and mosquitoes around the dining area. One fly landed directly on my plate after I had already started eating, and another flew into my drink. When I informed the waiter, there was no apology or concern. They simply removed the glass and replaced it with another one. I had to ask, “What about my drink?” Only then did they replace the beer bottle as well. The lack of basic courtesy and customer care was shocking. The service continued to disappoint. They served our pizza first, and while we were still eating it, they brought the pasta. Without asking or checking with us, the waiter simply removed the pizza plate and took it back to the kitchen while we were still eating. This is unacceptable in any restaurant, especially one inside a luxury hotel. The final issue was the bill. We noticed that the Chardonnay we ordered was listed as €17, while the wine menu showed it should have been €13. When I politely asked about the difference, the waiter responded by throwing the wine list onto the table and saying, “Check, it’s the price.” When I pointed out the exact wine I ordered, he raised his voice and said something like “It’s grape.” Another older waiter eventually came over and said they would refund €2 due to a misunderstanding. The €2 was never the point. The issue was that I expected to be charged correctly and treated respectfully as a guest. The experience ended on an equally disappointing note. The next morning when we checked out, we had two carry-on suitcases and two backpacks. As we exited the hotel and waited for our Uber, there were at least five hotel staff members standing nearby. Not one of them offered assistance with our luggage or even acknowledged us. For a hotel charging 5-star prices, the service was far below expectations. The outdated rooms, poor restaurant experience, lack of attention to hygiene, and indifferent staff behavior made this one of the most disappointing luxury hotel stays we have ever had. If you are looking for a true luxury experience in Rome, there are many better options available. Unfortunately, Baglioni Hotel Regina does not deliver the level of service, comfort, or hospitality that a 5-star hotel should provide.